Privacy notice
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Payment details (including card or bank information for transfers and direct debits)
Photographs or video recordings
Identification documents
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Account information, including registration details
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
Names and contact information
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Website and app user journey information
Records of consent, where appropriate
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
Legitimate interest. Should our vehicle pick up a parking ticket or speeding fine or insurance claim, we need to retain the customer’s details to forward these on to exonerate Hajim Adventures Limited
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Where we get personal information from
People directly
How long we keep information
Hire and sales data for 2 years.
Marketing data 2 years from last engagement (eg email open).
Who we share information with
Data processors
StivaSoft Ltd
This data processor does the following activities for us: Host the rental booking software
Mailchimp
This data processor does the following activities for us: Process our marketing data
This data processor does the following activities for us: Process our sales data
Other organisations
Other relevant third parties: Ohcom Limited are the UK dealer for the Hotomobil Gladiator. Hajim Adventures their sales agent. We collaborate on a Google spreadsheet to clarify who owns which sales lead.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
14 May 2024